GLUCOFACTS DELUXE software checks for updates on the Internet every 7 days and if updates are available you will get a link to download the latest software. How do I get upgrades for GLUCOFACTS ®DELUXE diabetes management software? Please have the name and serial number of your meter to hand when you call.

If you have a query concerning the use of GLUCOFACTS DELUXE please call Ascensia Diabetes Support, Monday – Friday, 8.00am – 8.00pm on 03 (UK). If your USB cable does not install, you may need to download and install our cable driver software. I am having difficulties using GLUCOFACTS DELUXE with my meter.Ĭheck you have installed the cable drivers for GLUCOFACTS DELUXE correctly. This cable is compatible with many smartphones, such as the Motorola™ Droid, HTC Evo®, and newer Blackberries, so you may already have this type of cable.įor your convenience we have compiled a list of frequently asked questions about GLUCOFACTS DELUXE. The is available in the electronics department of most retail stores or from a mobile phone store. The CONTOUR NEXT meter uses a USB 2.0 A Male to Micro B 5-pin male cable to transfer data from the meter to a computer. Ready to download GLUCOFACTS ®DELUXE? Click here to access the latest version. Please call Ascensia Diabetes Support on 03 (Mon-Fri 9.00am - 5.00pm) How do I download GLUCOFACTS ® DELUXE software and the cable drivers? The registration section of the website is unavailable. If you need further assistance, please call Ascensia Diabetes Support on 03 (UK) between 9:00am-5.00pm Monday-Fridayīoth of these Data Cables are proprietary to Ascensia Diabetes Care UK Ltd, so you will need to install the appropriate cable driver software before using them for the first time. There are two versions of the Ascensia data cable offered, one for use with a computer's USB data port, and the other that uses a computer's serial port. If you own a The BREEZE ® 2, CONTOUR ®, CONTOUR ® LINK, CONTOUR®XT or CONTOUR ®NEXT meter, you will need to request a data cable to connect your meter to your computer. Please reference the information above for system requirements and meter compatibility. They can each be plugged directly into a computer's USB data port, and they each come with GLUCOFACTS DELUXE diabetes management software installed. Meters do not require a cable to transfer data to a computer. The CONTOUR ®NEXT USB and CONTOUR ®NEXT LINK

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